Booking & Customer Journeys
A clearer path from the first enquiry to a booking.
We need to make it easier for customers to book and buy.
Create smoother customer journeys, from the first enquiry through to booking, reminders and ongoing communication.
What we set up
- Online appointment booking
- Enquiry forms and customer journeys
- Confirmation and reminder workflows
What you leave with
- A page where a customer can choose a time
- The booking recorded in your calendar and your customer list
- A confirmation and a reminder, in wording you agree
How this starts
- 01
Agree what can be booked
Services, times and anything a customer needs to tell you first.
- 02
Connect the journey
The form, the calendar and the messages around the appointment.
- 03
Make a test booking
We check it from the customer side before anyone else uses it.
Customers can book without a chain of messages, and you can still see the appointment.
